FindItem Operation Is Not Returning item details (Doc ID 2297487.1)

Last updated on MAY 06, 2022

Applies to:

Symptoms

On : 11.12.1.0.0 version, Import Items

ACTUAL BEHAVIOR
---------------
findItem operation of ItemServiceV2is not returning item information

Service WSDL URL: https://(SCMDomain,Product Management Common)/egpItems/ItemServiceV2?WSDL
Operation: findItem

The findItem operation is not returning item details but below giving below response.

"
<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/" xmlns:wsa="http://www.w3.org/2005/08/addressing" xmlns:typ="http://xmlns.oracle.com/apps/scm/productModel/items/itemServiceV2/types/">
<env:Header>
  <wsa:Action>http://xmlns.oracle.com/apps/scm/productModel/items/itemServiceV2//ItemService/findItemResponse</wsa:Action>
  <wsa:MessageID>urn:uuid:00a47ddb-9c64-40b9-a036-43a594477c53</wsa:MessageID>
</env:Header>
<env:Body>
      <ns0:findItemResponse xmlns:ns0="http://xmlns.oracle.com/apps/scm/productModel/items/itemServiceV2/types/">
       <ns2:result xsi:type="ns0:DataObjectResult" xmlns:ns2="http://xmlns.oracle.com/apps/scm/productModel/items/itemServiceV2/types/"
        xmlns:ns1="http://xmlns.oracle.com/apps/scm/productModel/items/itemServiceV2/" xmlns:tns="http://xmlns.oracle.com/adf/svc/errors/"
         xmlns:ns0="http://xmlns.oracle.com/adf/svc/types/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"/>
  "

EXPECTED BEHAVIOR
-----------------------
Finditem operation should return the item details.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Invoke the web service Item version 2 through SOAP UI.
2. Use Operation findItem and execute.
3. Check the response payload.

Cause

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