ERROR: "Fault string: No response from the Secure Global Desktop Client" Causing No P6 Professional Login Box When Accessing Through Primavera Virtual Desktop

(Doc ID 2297493.1)

Last updated on AUGUST 28, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When launching P6 Professional through Secure Global Desktop (SGD) the following error comes up:

ERROR
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Fault string: No response from the Secure Global Desktop Client

STEPS
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The issue can be reproduced at will with the following steps:
1. User logs in to Oracleindustry.com
2. Clicks on Primavera Virtual Desktop
3. Reaches the SGD webtop page
4. Clicks on P6 Professional
5. Accept the warning message
Notice the above behavior

Changes

 

Cause

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