Error: 'KEY NOT FOUND: dialogs.unknownError' When Attempting to Add a User in the Cloud Administration Tool (Doc ID 2298166.1)

Last updated on SEPTEMBER 05, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to add a new user in the Cloud Administration application, the following error occurs.

KEY NOT FOUND: dialogs.unknownError

The issue can be reproduced at will with the following steps:
1. Logs into the Primavera Cloud Portal.
2. Click the "Cloud Administration" link.
3. Enter the new user's information in the User Administration form.
4. Click 'Save'.
5. View reported error.

Due to this issue, the user cannot add a new user account.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms