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R12 Mobile - Around Me Feature Not Working (Doc ID 2300485.1)

Last updated on JULY 30, 2024

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, CX Mobile Application

ACTUAL BEHAVIOR
---------------
R12 Mobile - Around Me feature not working

Around me search not identifying nearby accounts in the map view in Mobile. Have tried after running the ESS job Populate Lat and Long.
Please check

EXPECTED BEHAVIOR
-----------------------
Accounts and contacts should populate

STEPS
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The issue can be reproduced at will with the following steps:
1. open Mobile app and select Around Me
2. lookup contacts in vicinity


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the around me app

Cause

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In this Document
Symptoms
Cause
Solution


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