My Oracle Support Banner

Cannot Update An Existing Customer Via CustomerUploadTemplate Spreadsheet (Doc ID 2307701.1)

Last updated on JUNE 22, 2022

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Fusion, 11.1.11.1.0 version, using customer import gets error:

ERROR:
----------------
A record with the value ACCOUNT_NUMBER already exists. Enter a unique value


EXPECTED BEHAVIOR
-----------------------
Expecting to be able to import new sites and contacts for existing customer


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Go to Receivables
2. Go to Billing
3. Go to Customers
4. Go to Create customer using spreadsheet
5. Import the file
6. Review the output and observed the error described appears


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot import customers in massive way

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.