Wrong Logo Displayed in a Correspondence

(Doc ID 2309873.1)

Last updated on FEBRUARY 22, 2018

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 15A and later
Oracle Taleo Onboarding Cloud Service - Version 15A and later
Information in this document applies to any platform.

Symptoms

A logo is associated to a message template through a variable (e.g. {Other.CompanyLogos1}) and shows fine in Recruiting, however when the candidate receives the correspondence it displays a different logo / image.

This can impact any message template, including offer letters, and cannot be reproduced systematically, it is an intermittent issue.

Cause

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