Unable To Search And Setup Employees As Resources

(Doc ID 2310414.1)

Last updated on SEPTEMBER 24, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On ECEX-TEST: 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Unable to Search and setup employees as Resources

customer is unable to search employees in Resource Directory to set them up as Resources. They have verified the employee role has been assigned and have also tried with assigning "Resource" role.

EXPECTED BEHAVIOR
-----------------------
They should be able to identify the users loaded as Resources

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Resource Directory
3. Click Identify Resources
4. Search for the user -> Not found

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, admin cannot define resources in the system

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms