Unable To Search And Setup Employees As Resources

(Doc ID 2310414.1)

Last updated on SEPTEMBER 24, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On ECEX-TEST: version, Accounts, Contacts, Households

Unable to Search and setup employees as Resources

customer is unable to search employees in Resource Directory to set them up as Resources. They have verified the employee role has been assigned and have also tried with assigning "Resource" role.

They should be able to identify the users loaded as Resources

The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Resource Directory
3. Click Identify Resources
4. Search for the user -> Not found

The issue has the following business impact:
Due to this issue, admin cannot define resources in the system


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