My Oracle Support Banner

Unable To Search And Setup Employees As Resources (Doc ID 2310414.1)

Last updated on OCTOBER 15, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On ECEX-TEST: 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Unable to Search and setup employees as Resources

customer is unable to search employees in Resource Directory to set them up as Resources. They have verified the employee role has been assigned and have also tried with assigning "Resource" role.

EXPECTED BEHAVIOR
-----------------------
They should be able to identify the users loaded as Resources

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Resource Directory
3. Click Identify Resources
4. Search for the user -> Not found

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, admin cannot define resources in the system

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.