FA: SCM: OM:Gathering Data When Reporting Issues Related to Progressing Fulfillment Lines - Stuck Orders
(Doc ID 2312879.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Fusion Order Management Cloud Service - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
***KM Review - Aug 2017 - Checked for Relevance***
This note describes the information which support requires to analyze and resolve issues reported where customers are not able to progress fulfillment lines on an order. The Fulfillment Line may be stuck where the status may be:
1. Not Started
4. Awaiting Shipping
6. Awaiting Billing
7. Cancellation Requested
8. Cancellation Pending
8. The Fulfillment Line is Locked
Information required by support to analyze the issue includes:
1. A description of the problem, including actions/tasks performed on the order/fulfillment line leading up to the issue.
3. Order Diagnostics
4. Output of SQL statements
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