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FA: SCM: OM:Gathering Data When Reporting Issues Related to Progressing Fulfillment Lines - Stuck Orders (Doc ID 2312879.1)

Last updated on JULY 06, 2023

Applies to:

Oracle Fusion Order Management Cloud Service - Version and later
Information in this document applies to any platform.


This note describes the information which support requires to analyze and resolve issues reported where customers are not able to progress fulfillment lines on an order.  The Fulfillment Line may be stuck where the status may be:

1. Not Started
2. Scheduled
3. Reserved
4. Awaiting Shipping
5. Shipped
6. Awaiting Billing
7. Cancellation Requested
8. Cancellation Pending


8. The Fulfillment Line is Locked

Information required by support to analyze the issue includes:

1. A description of the problem, including actions/tasks performed on the order/fulfillment line leading up to the issue.
2. Screenshots
3. Order Diagnostics
4. Output of SQL statements


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In this Document
 Issue Description
 Order Diagnostics

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