Opportunity Territory Assignment Is Not Working
(Doc ID 2313339.1)
Last updated on MARCH 28, 2024
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.1.11.1.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.11.1.0 version, Territory Management, Quotas
ACTUAL BEHAVIOR
Opportunity territory assignment is not working
EXPECTED BEHAVIOR
Opportunities in the Country should be assigned to a Territory with a specific user assigned on the Team.
STEPS
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Opportunities> open one
3. change a value and Save, should assign a territory and the user on the team but doesn't
BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot assign territories and teams to opportunities.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |