Timesheet Approval and Rejection Emails Not Being Received From P6 EPPM Cloud After Email Is Configured

(Doc ID 2313779.1)

Last updated on OCTOBER 26, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.2.15.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Timesheet approval options in Staging environment. When selected the email notification on reject, the timesheet user never receives the email.

EXPECTED BEHAVIOR

User should receive emails

STEPS

The issue can be reproduced at will with the following steps:
1. Login to P6 EPPM.
2. Select timesheet to approve or reject.
3. Select 'Email notification on reject'.
4. Issue occurs.

Changes

 

Cause

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