Error: "The page cannot be displayed." After Resetting Forgotten Password And Selecting the "Back To Login" Button

(Doc ID 2313879.1)

Last updated on OCTOBER 04, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.6.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to select the "Back to Login" button after resetting the password,
the following error occurs.

ERROR
-----------------------
The page cannot be displayed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select the "Forgot Password" option
2. Go through the security questions to reset the password
3. There is a confirmation page that the password has been reset containing the "Back to Login" button
4. Select the button and the error appears

Changes

 

Cause

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