Job Status in P6 Professional Client Displays: "Connection has been recycled" When Attempting to Schedule One or More Projects.

(Doc ID 2320758.1)

Last updated on OCTOBER 24, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.6.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to schedule project a specific project via P6 Web, the following error occurs:
(Note: scheduling in the pro client causes the software to freeze)

ERROR
-----------------------
Pro Client Job Status: Connection has been recycled. Database XXXXXXX Pool PMR.
View log does not display any details.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to P6 Web
2. Schedule the impacted project(s)
3. After about 90 minutes, the schedule job fails, with "Connection has been recycled. Database XXXXXXX Pool PMR." shown in the pro client Job Status window.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot schedule this project.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms