JBO-26092: Failed To Lock The Record In Table HZ_ORGANIZATION_PROFILES
(Doc ID 2321602.1)
Last updated on SEPTEMBER 26, 2023
Applies to:
Oracle Customer Data Management Cloud Service - Version 11.12.1.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.12.1.0.0 version, Data Quality, Customer Hub
Customer isimplementing MDM processes and using OrganizationService
Customer is receiving errors from CDM webservices in several ICS flows where they are invoking Insert/Update Organization
during these errors Customer can observe real performance degradation of CDM.
Locking is the first error appearing – later HTTP 500, HTTP 502 for OrganizationService customer is receiving.
ERROR
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JBO-26092: Failed to lock the record in table HZ_ORGANIZATION_PROFILES
STEPS
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The issue can be reproduced at will with the following steps:
1. Submit ICS integration payload
2. Getting an error from the payload
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot load their data from ICS
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |