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Fusion Benefits: BEN-990099 The Eligibility Evaluation process could not retrieve the eligibility record (Doc ID 2323484.1)

Last updated on SEPTEMBER 17, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.12.1.0.0 and later
Oracle Fusion Benefits - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to process the new hire life event,
the following error occurs.

ERROR
-----------------------
An error occurred in the eligibility engine. Contact your benefits administrator for a review of the audit log and trace files. (BEN-990099) The eligibility process could not retrieve the eligibility record. Try backing out the life event and reprocessing.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Benefits administrator
2. Process a life event.

Cause

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In this Document
Symptoms
Cause
Solution
References


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