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Fusion Benefits: BEN-990099 The Eligibility Evaluation process could not retrieve the eligibility record (Doc ID 2323484.1)

Last updated on JULY 27, 2022

Applies to:

Oracle Fusion Benefits Cloud Service - Version and later
Oracle Fusion Benefits - Version and later
Information in this document applies to any platform.


When attempting to process the new hire life event,
the following error occurs.

An error occurred in the eligibility engine. Contact your benefits administrator for a review of the audit log and trace files. (BEN-990099) The eligibility process could not retrieve the eligibility record. Try backing out the life event and reprocessing.

The issue can be reproduced at will with the following steps:
1. Navigate to Benefits administrator
2. Process a life event.


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