Fusion Benefits: BEN-990099 The Eligibility Evaluation process could not retrieve the eligibility record
(Doc ID 2323484.1)
Last updated on JULY 27, 2022
Applies to:
Oracle Fusion Benefits Cloud Service - Version 11.12.1.0.0 and laterOracle Fusion Benefits - Version 11.12.1.0.0 and later
Information in this document applies to any platform.
Symptoms
When attempting to process the new hire life event,
the following error occurs.
ERROR
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An error occurred in the eligibility engine. Contact your benefits administrator for a review of the audit log and trace files. (BEN-990099) The eligibility process could not retrieve the eligibility record. Try backing out the life event and reprocessing.
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Benefits administrator
2. Process a life event.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |