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User Not Found in OIM But Account Exists: Error: IAM-3050007 : The user with the attribute User Login and value xxxxxxxx already exists. (Doc ID 2324692.1)

Last updated on DECEMBER 29, 2020

Applies to:

Oracle Retail Merchandise Financial Planning Cloud Service - Version 16.0 and later
Oracle Retail Assortment & Item Planning GHL Cloud Service - Version 16.0 and later
Oracle Retail Demand Forecasting Cloud Service - Version 16.0 and later
Oracle Retail Predictive Application Server Cloud Edition - Version 17.0 and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 16.0 and later
Information in this document applies to any platform.

Symptoms

Trying to add a user in Oracle Identity Management (OIM), the user is not found doing a Search/Find, but when trying to add the user an error is thrown indicating the user already exists:

This can happen when trying to recreate a user by deleting and re-adding.

Cause

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