Print Jobs Take a Long Time or do Not Print in P6 Virtual Desktop Environment Using the 32-Bit Version of P6 Professional. (Doc ID 2325150.1)

Last updated on JANUARY 30, 2024

Applies to:

Symptoms

Unable to print any Project from P6 Professional using P6 Virtual Desktop.

ACTUAL ISSUE
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Printing in Progress message that does not close.

STEPS
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The issue can be reproduced at will with any of the following steps:

• Click on File, Print from the Activities workspace: 'Printing in progress' message. Expected behavior is to see the print dialog first. Results: The message persists. Nothing is printed.
• Click on View, Layout and select any global layout from the list. Result is 'Printing in progress' message. Corrupted layout might be discarded.
• Click on File, Print Setup. In some layouts the printer list shows up with an internal error message: error xxx documents waiting.
• In some other cases printing generates the following message 'There was a problem communicating with the printer. Please make sure you have a printer installed..."
• When Printing from the Project Workspace there is a duplicated Universal PDF Viewer printer. User cannot print using any of them.

Changes

Cause

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