Unable To Process OE - Error:The person has an active life event. Close or resolve the active life event before processing this life event. (BEN-990284)
(Doc ID 2325426.1)
Last updated on OCTOBER 16, 2023
Applies to:
Oracle Fusion Benefits Cloud Service - Version 11.1.11.1.0 and laterOracle Fusion Benefits - Version 11.1.11.1.0 and later
Information in this document applies to any platform.
Symptoms
On : 11.12.1.0.0 version, Manage Benefits
When attempting to process open enrollment for an EE,
the following error occurs.
ERROR
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The person has an active life event. Close or resolve the active life event before processing this life event. (BEN-990284)
Potential life event {POTENTIAL_LIFE_EVENT_NAME}, occurred date {POTENTIAL_EVENT_OCCURRED_DATE}. Active life event {ACTIVE_LIFE_EVENT_NAME}, occurred date {ACTIVE_EVENT_OCCURRED_DATE}.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enrollment
2.Process Open Enrollment
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |