User is not created after running Send Pending LDAP Requests (Doc ID 2325554.1)

Last updated on MARCH 06, 2023

Applies to:

Symptoms

When the employee data are loaded and the request user data are loaded by
either HDL User.dat (User BO, GenerateUserAccount : Y) or
Worker.dat (PersonUserInformation BO, GeneratedUserAccountFlag : Y),
Generally ESS Send Pending LDAP Requests will generate user data
but the LDAP request faulted with Error "A user account was not created because of an error in the Identify Store."

User Account Error

Steps to reproduce:

1. Run HDL Worker.dat (without specifying PersonUserInformation BO)
2. Run HDL User.dat (with User BO, specify GenerateUserAccount : Y)
3. Run ESS Send Pending LDAP Requests
4. Go to Setup and Maintenance > Manage Users
5. Search Person, whose user data is not created, Click Search results
   (if there is none, employee data is not created for other reason)
6. There is error message, "The user-account request has failed."
    and Error "A user account was not created because of an error in the Identify Store." is shown.

Cause

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