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Geocoding Issues - Mexico (Doc ID 2325962.1)

Last updated on JUNE 21, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
The longitude and latitude coordinates that are being generated by Sales Cloud, is not the same coordinates that are Google Maps shows for the same address.

1. The latitude and longitude given by Geocoding process return a different address in Google maps.

The issue has the following business impact: The longitude and latitude values which are given, are not correct, and are showing incorrectly in the mobile app / Google Maps.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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