How To Set Up Milestones Based On Custom Field

(Doc ID 2328347.1)

Last updated on DECEMBER 22, 2017

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.17.09.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.17.09.0 version, Service Requests
The customer has added a custom field in the Service Request object and would like to set up the Service Entitlement Milestones based on the custom field.
 

Solution

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