Error: "0 Users Processed Successfully, 1 User Failed" When Attempting to Provide Application Access to Users in the P6 Cloud Administration Tool

(Doc ID 2331414.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to change a user's application access in the P6 Cloud Administration Tool, the following error occurs:

0 users processed successfully, 1 user(s) failed.

The issue can be reproduced at will with the following steps:

  1. Login to Cloud Admin Tool
  2. Change the application access for one or more users
  3. Attempt to save changes
  4. The error message is thrown

Cause

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