When Attempting to Login to P6 Professional for Cloud Connect the Application Hangs/Freezes and End Users Are Locked Out

(Doc ID 2333094.1)

Last updated on DECEMBER 11, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.5 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to P6 Professional for Cloud Connect the application freezes and end users are locked out.

STEPS TO DUPLICATE
-----------------------
The issue can be reproduced at will with the following steps:

  1. Launch P6 Professional for CloudConnect
  2. Attempt to login
  3. P6 Professional freezes and the status indicator continues to spin.

Cause

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