Enrollment Start Date And End Date Are Defaulting To Life Event Date
(Doc ID 2333365.1)
Last updated on SEPTEMBER 09, 2020
Applies to:
Oracle Fusion Benefits Cloud Service - Version 11.12.1.0.0 and laterOracle Fusion Benefits - Version 11.12.1.0.0 and later
Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Enrollment Start Date and End Date are defaulting to Life Event Date
Open enrollment event - Open defaulted the enrollment period start and end date to the life event date of 1/1/2018 instead of 11/5/2017 through 11/22/2017.
EXPECTED BEHAVIOR
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All employees should have the correct Enrollment Period Start and End date
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to enrollments
2. Open Enrollment event shows incorrect dates.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users enrolling in Open Enrollment with incorrect effective dates.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |