Error When Connecting Using Company Signon

(Doc ID 2334823.1)

Last updated on DECEMBER 05, 2017

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

There is an error when attempting to authenticate using the Company Sign-on feature when attempting to login to https://myservices.us2.oraclecloud.com or https://<service>-<domain>.sites.us2.oraclecloud.com/authsite/<site name>/

The customer recently updated their token signing and decrypting certificates in their Active Directory Federation Services (ADFS) environment which will require new certificates to be updated in the Identity Domain SSO configuration for SSO functionality to work as expected.

Changes

The customer recently updated their token signing and decrypting certificates in their Active Directory Federation Services (ADFS) environment.

Cause

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