Blanks On Seeded Benefits Extract
(Doc ID 2337502.1)
Last updated on SEPTEMBER 09, 2020
Applies to:
Oracle Fusion Benefits Cloud Service - Version 11.12.1.0.0 and laterOracle Fusion Benefits - Version 11.12.1.0.0 and later
Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Blanks on Seeded Benefits Extract
When the seeded file comes out there is a complete blank in both the medical and dental that has the following tag sequence:
<Subscriber><SubscriberType><SubscriberTypeCode>Employment</SubscriberTypeCode></SubscriberType><Person/></Subscriber>
EXPECTED BEHAVIOR
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Benefit Extract should not contain blank rows.
STEPS
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The issue can be reproduced at will with the following steps:
1. Go To Benefits > Evaulation and Reporting
2. Click Submit to submit a new extract process
3. Select Cigna or CIGNA Medical as the carrier to be extracted
4. Files are generated
5. Download files from SFTP and observe included blank record.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |