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How to manipulate a hierarchy, when it is not visible in Manage Hierarchies UI Skip to end of metadata (Doc ID 2346786.1)

Last updated on AUGUST 02, 2022

Applies to:

Oracle Fusion CX Sales Cloud Service - Version and later
Information in this document applies to any platform.


 Sometimes, end-users manipulate a partner/customer hierarchy via the 'Manage Hierarchies' UI leaving it in an inconsistent state.

The Manage Hierarchies UI has a limitation that it will show only those hierarchies

that have at-least one tree node present
that are in active state
that have at-least one current tree version

This page gives instructions on how to access the hierarchy using an FSM Task provided by ApplCore and to manipulate (activate/inactivate/delete/re-generate) the tree information, as per your requirement.


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