Error: "Unable to save changes. An unknown error has occurred." When Attempting to Save Changes of Deleted Projects Containing 20K+ Activities in P6 Web

(Doc ID 2347939.1)

Last updated on JANUARY 16, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.1 to 17.12.0.0 [Release 17.1 to 17.12]
Information in this document applies to any platform.

Symptoms

When attempting to delete project(s) that contains 20K activities or more, the application hangs for 2 minutes and then fails with the following error message:


ERROR
Unable to save changes.

An unknown error has occurred.

STEPS
The issue can be reproduced at will with the following steps:

  1. Login to P6 Web
  2. Drill-down to a large project
  3. Right-click, delete
  4. Project will disappear in the application
  5. Another message appears to save changes, select Save
  6. After 2 minutes, the error appears

Cause

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