My Oracle Support Banner

In The Account Edit Page, Primary Contact Cannot Be Edited (Doc ID 2348729.1)

Last updated on MARCH 14, 2024

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version and later
Information in this document applies to any platform.


In the Account edit page, the Primary Contact cannot be edited

Reproducible Steps

1. Log into CX Mobile
2. Navigate to Accounts
3. Edit the Account
4. Click the Primary Contact
5. No Pop Up window is displayed to choose Contact
6. Field cannot be editable

Due to this issue, users cannot select different contact name


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.