In The Account Edit Page, Primary Contact Cannot Be Edited

(Doc ID 2348729.1)

Last updated on JANUARY 15, 2018

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

In the Account edit page, the Primary Contact cannot be edited

Reproducible Steps

1. Log into CX Mobile
2. Navigate to Accounts
3. Edit the Account
4. Click the Primary Contact
5. No Pop Up window is displayed to choose Contact
6. Field cannot be editable


Due to this issue, users cannot select different contact name

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms