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How To Monitor Taleo Business Edition Bugs Via My Oracle Support (Doc ID 2350917.1)

Last updated on JULY 17, 2019

Applies to:

Oracle Cloud > Oracle Software Cloud > Oracle Taleo Business Edition
Oracle TBE Recruiting Cloud Service
Oracle TBE Onboarding Cloud Service
Oracle TBE Performance Management Cloud Service
Oracle TBE Reporting Cloud Service
Information in this document applies to any platform.

Purpose

In addition to reviewing the FAQ presented here, please review the official My Oracle Support documentation as well.

There are several questions that customers commonly ask about:

1. How to monitor bugs via My Oracle Support (MOS), including:

1a. Bug Tracker Feature
1b. Email Notification Via Hot Topics Emails (see Doc ID 793436.2)

2. Why they are not seeing frequent updates to their bugs
3. Information about release dates for products
4. What the various numeric statuses in the bug really mean

The goal of this FAQ is to help customers better understand each of these processes.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Q1: How Do I Monitor Bugs via My Oracle Support?
 Bug Tracker Feature
 Email Notification Via Hot Topics Emails
 Q2: When Should I See Status Updates In My Bugs?
 Textual Updates
 Status/history updates
 Status questions?
 Q3: What Information Can Support Share About When the Next Release Will Be Available or Which Release Will Contain A New Bug Fix?
 Q4: Bug/Defect status codes (and explanations)
References

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