My Oracle Support Banner

Unable To Create Contracts In Rev Management For Manual Transactions (Doc ID 2352641.1)

Last updated on JANUARY 24, 2018

Applies to:

Oracle Fusion Revenue Management Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, Revenue Accounting

ACTUAL BEHAVIOR
---------------
When running program "Identify_Customer_Contract", all the transactions remain with status of "unprocessed", and no contracts are created in Revenue Management

EXPECTED BEHAVIOR
-----------------------
Contracts should be created in Revenue Management

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Transaction
2. Run the following processes:
      Extract Revenue Basis Data from Oracle
      Validate Customer Contract Source Data
      Identify Customer Contracts
3. Verify contract was created in Manage Customer Contracts 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create contracts in revenue management.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.