Unable To Create Contracts In Rev Management For Manual Transactions
(Doc ID 2352641.1)
Last updated on DECEMBER 15, 2023
Applies to:
Oracle Fusion Revenue Management Cloud Service - Version 11.13.17.11.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.17.11.0 version, Revenue Accounting
ACTUAL BEHAVIOR
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When running program "Identify_Customer_Contract", all the transactions remain with status of "unprocessed", and no contracts are created in Revenue Management
EXPECTED BEHAVIOR
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Contracts should be created in Revenue Management
STEPS
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The issue can be reproduced at will with the following steps:
1. Create Transaction
2. Run the following processes:
Extract Revenue Basis Data from Oracle
Validate Customer Contract Source Data
Identify Customer Contracts
3. Verify contract was created in Manage Customer Contracts
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot create contracts in revenue management.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |