Journal Approval Workflow Not Routing Correctly For Users based on job level hierarchy (Doc ID 2355364.1)

Last updated on MAY 31, 2023

Applies to:

Symptoms

Journals are not routing correctly for users who report to the top participant as per the approval workflow rule.

Example:
----------
User xxx reports to DS who is JE Managing Director
User YYYY reports to SP and SP Reports to DS.

1)As per the approval rule, top participant is JE Managing Director.
2)For journals <100K journal should be routed for approval only to one level (immediate Manager).
3)This is flowing correctly for all the users other than those who report to the JE MD.
4)So when YYYY submits a JE <100K its routing to SP correctly
5)however, when user xxx submits a journal <100K it is routing to DS and two-level managers above DS

Cause

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