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Logging into Oracle Commerce Cloud Admin Using Multi-Factor Authentication - FAQ (Doc ID 2356787.1)

Last updated on AUGUST 29, 2023

Applies to:

Oracle Commerce Cloud Service - Version 21.1.1 to 21.1.1 [Release 21A]
Information in this document applies to any platform.


To improve security for Oracle Commerce Cloud (OCC) customers and adhere to industry PCI practices, starting with the December 2017 Update for Oracle Commerce Cloud, multi-factor authentication will be needed to access the OCC Admin in all environments. (NOTE: Does not affect Agent or Assisted Selling Apps.)

Questions and Answers

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In this Document
Questions and Answers
 What is multi-factor authentication? 
 How do I log into the OCC Admin as an existing customer? 
 How do I log into the Admin as a new customer? 
 What if I don’t receive the automated email or I need my secret key reset?
 What if I don’t have a mobile device and/or need to use my desktop?
 I completed all of the steps, but when I go to the OCC Admin login page, I do not see a place to enter the one-time passcode. Why is that?
 Why do I see additional users that I don’t recognize in my console?
 Seeing "Authentication Setup Error" and unable to add account to OMA app.
 Unable to log into occs-admin after resetting both password and secret key.
 All Admin users' passwords were expired and unable to log into Admin.

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