Not Able To See Any Transactions with External User In Bill Management (Doc ID 2356992.1)

Last updated on MAY 29, 2023

Applies to:

Symptoms

When logging in with the External User, no transaction of the customer is displayed, even though they exist and can be seen with implementation user.

STEPS
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The issue can be reproduced at will with the following steps:
1. Enable Bill Management functionality
2. Create a contact for a customer and assign Bill-to and Self Service User responsibilities
3. Register the contact as external user
4. Assign "Customer Account Payables Specialist" role + BU Security Context
5. Logging as external user

Changes

Cause

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