All Activities Undispatched From A Crew Shift And Stuck Queued For Dispatch Indefinitely, MWM v2.3.0.x
Last updated on FEBRUARY 07, 2018
Applies to:Oracle Mobile Workforce Cloud Service - Version NA and later
Oracle Utilities Mobile Workforce Management - Version 18.104.22.168.0 to 22.214.171.124.0 [Release 2.3]
Information in this document applies to any platform.
A Crew Shift was closed and Activities dispatched when a Standby Shift was started. At some point, all Activities were recalled from the device by the scheduler then, stuck in a Queued for Dispatch status indefinitely. The Assignments were never created, so it never attempted to push the Activities to the device. It looks like the Scheduler failed to process these Activities.
The workaround was to manually unassign and then reassign each order. Then they dispatched without issue.
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