Retrieve Inbound E-Mail Messages process is failing without displaying anything specific in the error

(Doc ID 2358326.1)

Last updated on FEBRUARY 14, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.17.09.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to run the process 'Retrieve Inbound E-Mail Messages', the following error occurs.

ERROR
-----------------------
Process ran and resulted in error.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Schedule 'Retrieve Inbound E-Mail Messages' process.
2. Process runs.
3. Error results and error link does not produce meaningful information.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run the 'Retrieve Inbound E-Mail Messages' process.

Cause

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