Retrieve Inbound E-Mail Messages process is failing without displaying anything specific in the error
(Doc ID 2358326.1)
Last updated on APRIL 19, 2024
Applies to:
Oracle Fusion Engagement Cloud Service - Version 11.13.17.09.0 and laterInformation in this document applies to any platform.
Symptoms
When attempting to run the process 'Retrieve Inbound E-Mail Messages', the following error occurs.
ERROR
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Process ran and resulted in error.
STEPS
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The issue can be reproduced at will with the following steps:
1. Schedule 'Retrieve Inbound E-Mail Messages' process.
2. Process runs.
3. Error results and error link does not produce meaningful information.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot run the 'Retrieve Inbound E-Mail Messages' process.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |