Service Request 'Status' - why we cannot see 'Closed' status in UI?

(Doc ID 2360540.1)

Last updated on MARCH 05, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

We have implemented the standard SR Management process in Engagement Cloud. In the SR 'Status' field, we need both the 'Resolved' and 'Closed' values. However, the 'Closed' status value does not appear on the UI. Why is this happening?

Solution

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