Service Request 'Status' - why we cannot see 'Closed' status in UI?
(Doc ID 2360540.1)
Last updated on MAY 11, 2022
Applies to:
Oracle Fusion Engagement Cloud Service - Version 11.12.1.0.0 and laterInformation in this document applies to any platform.
Goal
We have implemented the standard SR Management process in Engagement Cloud. In the SR 'Status' field, we need both the 'Resolved' and 'Closed' values. However, the 'Closed' status value does not appear on the UI. Why is this happening?
Solution
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Goal |
Solution |