Processing Life Event error: BEN-990099 An error occurred in the eligibility engine
(Doc ID 2360850.1)
Last updated on JULY 27, 2022
Applies to:
Oracle Fusion Benefits Cloud Service - Version 11.12.1.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.12.1.0.0 version, Manage Benefits
When attempting to process a New Hire Life Event the following error occurs.
ERROR
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BEN-990099 An error occurred in the eligibility engine. Contact your benefits administrator for a review of the audit log and trace files. The eligibility evaluation process could not retrieve the eligibility record. Try backing out the life event and reprocessing.
STEPS
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1. Process New Hire LE for a person
2. Error occurs.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |