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Processing Life Event error: BEN-990099 An error occurred in the eligibility engine (Doc ID 2360850.1)

Last updated on JULY 27, 2022

Applies to:

Oracle Fusion Benefits Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Manage Benefits

When attempting to process a New Hire Life Event the following error occurs.

BEN-990099 An error occurred in the eligibility engine. Contact your benefits administrator for a review of the audit log and trace files. The eligibility evaluation process could not retrieve the eligibility record. Try backing out the life event and reprocessing.

1. Process New Hire LE for a person
2. Error occurs.


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