Why Are SRs Not Being Automatically Assigned To Agents?
(Doc ID 2361062.1)
Last updated on DECEMBER 11, 2023
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.17.11.0 and laterInformation in this document applies to any platform.
Symptoms
- The customer has created an automatic queue named XYZ.
- They have two resources assigned to this queue.
- They are creating SRs, but they are not getting assigned.
- They can manually assign the SRs to those two resources but they want the assignment to happen automatically.
Why is the automatic assignment of SRs to agents not occurring?
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |