Why Are SRs Not Being Automatically Assigned To Queues?
(Doc ID 2361062.1)
Last updated on MARCH 29, 2019
Applies to:Oracle Fusion Engagement Cloud Service - Version 126.96.36.199.0 and later
Information in this document applies to any platform.
Why is the automatic assignment of SRs to Queues not occurring?
- The customer has created an automatic queue named XYZ.
- They have two resources assigned to this queue.
- They are creating SRs, but they are not getting assigned.
- They can manually assign the SRs to those two resources but they want the assignment to happen automatically.
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