Why Are SRs Not Being Automatically Assigned To Agents?
(Doc ID 2361062.1)
Last updated on NOVEMBER 11, 2021
Applies to:Oracle Fusion B2B Service Cloud Service - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
- The customer has created an automatic queue named XYZ.
- They have two resources assigned to this queue.
- They are creating SRs, but they are not getting assigned.
- They can manually assign the SRs to those two resources but they want the assignment to happen automatically.
Why is the automatic assignment of SRs to agents not occurring?
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document