Why Are SRs Not Being Automatically Assigned To Queues?
(Doc ID 2361062.1)
Last updated on MARCH 12, 2021
Applies to:Oracle Fusion Engagement Cloud Service - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
- The customer has created an automatic queue named XYZ.
- They have two resources assigned to this queue.
- They are creating SRs, but they are not getting assigned.
- They can manually assign the SRs to those two resources but they want the assignment to happen automatically.
Why is the automatic assignment of SRs to Queues not occurring?
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document