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Why Are SRs Not Being Automatically Assigned To Queues? (Doc ID 2361062.1)

Last updated on MARCH 29, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Goal

Why is the automatic assignment of SRs to Queues not occurring?

- The customer has created an automatic queue named XYZ.
- They have two resources assigned to this queue.
- They are creating SRs, but they are not getting assigned.
- They can manually assign the SRs to those two resources but they want the assignment to happen automatically.

Solution

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In this Document
Goal
Solution
References


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