My Oracle Support Banner

How To Remove The Standard Text From The Email Acknowledgement Appended To Email Template? (Doc ID 2361064.1)

Last updated on APRIL 19, 2024

Applies to:

Oracle Fusion Engagement Cloud Service - Version and later
Information in this document applies to any platform.


The customer has enabled email acknowledgement in Setup and Maintenance and created an email template in Application Composer. The acknowledgement email is sent, but the below standard text is appearing in the email body that's not part of the template:

"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003003. (SVC-5295081)
Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: <EMAIL>.

How can this standard text be remove?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.