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Egangement Cloud: How to remove the standard text from the email acknowledgement appended to email template? (Doc ID 2361064.1)

Last updated on MARCH 20, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Goal

We've enabled email acknowledgement in Setup and Maintenance and created an email template in Application Composer.

The acknowledgement email is sent, but there is some kind of standard text that appears to the email that's not part of the template:


"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003003. (SVC-5295081)
Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: ehul-test.fa.extservice.incoming.2@workflow.mail.em2.cloud.oracle.com.
{##SR0000003003##}"

How do we get rid of the standard text?
 

Solution

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