Credit check error while submitting Sales Order: AR-Error In Ar_cm_cc_lib_pvt.process_authorization User-Defined Exception

(Doc ID 2362008.1)

Last updated on FEBRUARY 16, 2018

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.17.09.0 and later
Information in this document applies to any platform.

Goal

I have defined credit limit set as 0 for customer. I have entered receipt of 105 in status confirmed receipt. In Review Customer Account Details Open Receivable Balance shows -105.

I am entering order for 50 but still order goes to credit check hold.

Error shows 'The credit check for customer X failed for the following reason: AR-Error in ar_cm_cc_lib_pvt.process_authorization User-Defined Exception. The order lines that failed are now on hold.'
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms