The P6 Professional for Cloud Connect Application Hangs or Freezes When Attempting to Delete a WBS With Client Side Cache Enabled

(Doc ID 2362252.1)

Last updated on MARCH 14, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.10.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 17.10.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When attempting to delete a WBS with many tasks, the application hangs indefinitely and the application is unusable. If there are a small number of tasks the application will hang for 5-10 minutes before being accessible.

EXPECTED BEHAVIOR
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When attempting to delete a WBS with many tasks, the application should delay for a moment but still be usable by the end user while the tasks are deleting.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to P6 Professional
2. Delete WBS that contains many tasks
3. Deletion process hangs up the application and takes up to 20 minutes to complete.

Cause

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