The P6 Professional for Cloud Connect Application Hangs or Freezes When Attempting to Delete a WBS With Client Side Cache Enabled
(Doc ID 2362252.1)
Last updated on OCTOBER 19, 2023
Applies to:
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.10.0.0 and laterPrimavera P6 Enterprise Project Portfolio Management - Version 17.10.0.0 and later
Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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When attempting to delete a WBS with many tasks, the application hangs indefinitely and the application is unusable. If there are a small number of tasks the application will hang for 5-10 minutes before being accessible.
EXPECTED BEHAVIOR
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When attempting to delete a WBS with many tasks, the application should delay for a moment but still be usable by the end user while the tasks are deleting.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to P6 Professional
2. Delete WBS that contains many tasks
3. Deletion process hangs up the application and takes up to 20 minutes to complete.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |