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Error When Reprocessing Open Life Event (Doc ID 2362404.1)

Last updated on JANUARY 24, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Error When Reprocessing Open Life Event

I had to back out her Open life event to process a Salary Change event. When I go back to reprocess Open, I get an error message. Cannot process Open life event and need to ensure event is processed.

ERROR
-----------------------
An application error occurred. (PAY-1635003)
The procedure ben_pbn_shd.constraint_error failed at step 10.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Back out Open event for employee
2. Process Salary Change event
3. Reprocess Open event for employee
4. Error is thrown.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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