Not Able To Load Customer References

(Doc ID 2362543.1)

Last updated on FEBRUARY 18, 2018

Applies to:

Oracle Fusion Revenue Management Cloud Service - Version 11.13.17.09.0 and later
Information in this document applies to any platform.

Symptoms

Not able to load Customer References

we are trying to load customer references. but we are getting error messages.

ERROR
-----------------------
File Record Number,Import Job Id,System TaskId,Error Type,Error Message,Comments
1,300000001165002,300000001258083,ERROR,"The reference to the entity record for which new source system reference values should be created is either missing or invalid. (HZ-120714) Details: The references to the entity record should include OWNER_TABLE_NAME, and either EXISTING_OWNER_TABLE_ID or references to existing source system. The references to the existing source system comprise EXISTING_ORIG_SYSTEM and EXISTING_ ORIG_SYSTEM_REFERENCE columns.",
1,300000001165002,300000001258083,ERROR,The foreign key value OWNER_TABLE_NAME is invalid. (HZ-120080),

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms