Not Able to Reset Password When Attempting to Reset Password From the "[EXTERNAL] Action Required: Reset Oracle Primavera Password" Email (Doc ID 2365906.1)

Last updated on OCTOBER 19, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.9.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------

When attempting to reset a password through the "Oracle Construction and Engineering applications page" link from the donotreply@oracle.com email with the subject line "[EXTERNAL] Action Required: Reset Oracle Primavera Password"
the following is displayed:

Primavera Cloud Portal

[your name]

Help...

EXPECTED BEHAVIOR
-----------------------

Able to review the Primavera Cloud Landing page.

Cause

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In this Document

Symptoms

Cause

Solution

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Not Able to Reset Password When Attempting to Reset Password From the "[EXTERNAL] Action Required: Reset Oracle Primavera Password" Email (Doc ID 2365906.1)

Applies to:

Symptoms

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!