Error: "The Document cannot be launched. Please check the P6 server configuration." When Attempting To Launch A Collaboration Document From Within P6 Professional
(Doc ID 2368141.1)
Last updated on FEBRUARY 24, 2019
Applies to:Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 22.214.171.124 and later
Information in this document applies to any platform.
P6 Professional (all versions):
When attempting to access or open a document in P6 Professional, the following error occurs:
The Document cannot be launched. Please check the P6 server configuration.
Steps to Reproduce
The issue can be reproduced at will with the following steps:
- Log into P6 Professional
- Open Project
- Activities tab
- In bottom view, choose WPs and Docs
- See the attached document.
- Click Details.
- Click Launch.
- Pop-up box states: The Document cannot be launched. Please check the P6 server configuration.
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In this Document