Error: "The Document cannot be launched." When Attempting to Launch a Collaboration Document in P6 Professional
(Doc ID 2368141.1)
Last updated on AUGUST 05, 2024
Applies to:
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.0.0 and laterInformation in this document applies to any platform.
Symptoms
When attempting to access or open a document in P6 Professional, the following error occurs:
The Document cannot be launched. Please check the P6 server configuration.
The issue can be reproduced at will with the following steps:
- In P6 Professional, open a Project.
- Access the Activities tab.
- In the bottom view, choose WPs and Docs.
- View the attached document.
- Click Details > Launch.
- Observe the reported error.
Cause
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