My Oracle Support Banner

Added Users do not Have Access on My Oracle Support (Doc ID 2369522.1)

Last updated on NOVEMBER 29, 2018

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Autonomous Oracle Content and Experience Cloud - Version 18.4.1 and later
Oracle Content and Experience Cloud - Version 18.1.2 and later
Information in this document applies to any platform.

Goal

Users with support accounts in My Oracle Support are attempting to add the product 'Oracle Content and Experience Cloud' in order to be able to submit Service Requests under that product.  The users are not permitted to add that product in My Oracle Support even though they have purchased the product.  The users confronted with an error:

Support identifier is not valid or does not allow registration.

What are the steps that need to be taken in order to gain access to submit Service Requests under the Oracle Content and Experience Cloud product?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.