Added Users do not Have Access on My Oracle Support
(Doc ID 2369522.1)
Last updated on NOVEMBER 07, 2022
Applies to:
Content and Experience Cloud Service - Version 14.1.0.0.0 and laterContent and Experience Cloud - Version 18.4.1 and later
Content and Experience Cloud Classic - Version 18.1.2 and later
Information in this document applies to any platform.
Goal
Users with support accounts in My Oracle Support are attempting to add the product 'Content and Experience Cloud Classic' in order to be able to submit Service Requests under that product. The users are not permitted to add that product in My Oracle Support even though they have purchased the product. The users confronted with an error:
Support identifier is not valid or does not allow registration.
What are the steps that need to be taken in order to gain access to submit Service Requests under the Content and Experience Cloud Classic product?
Solution
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In this Document
| Goal |
| Solution |
| References |