New Item Request Approver Does Not Receive Approval Notification (Doc ID 2375825.1)

Last updated on FEBRUARY 21, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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New Item Request is in a status of "Submitted for Approval" and the user cannot find the approval notification

EXPECTED BEHAVIOR
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User would receive the approval notification and be able to complete the NIR

STEPS
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The issue can be reproduced with the following steps:
1. Navigate to Product Management -> Product Information Management
2. Open the right task pane and select Manage New Item Requests
3. Select Actions -> Create
4. Select your Organization
5. Enter required information and attach Items
6. Select Submit

Cause

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