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MCP Get Logs And Sync Log Files Is Unreliable (Doc ID 2378985.1)

Last updated on MARCH 08, 2019

Applies to:

Oracle Mobile Workforce Cloud Service - Version NA and later
Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 to 2.3.0.1.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

**Any examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:

MCP - Mobile Communication Platform
MWM - Oracle Utilities Mobile Workforce Management
MDT - Mobile Data Terminals

On numerous occasions the customer tried to get logs from the hybrid MCP on an Apple iPad, but many times they never upload to the server. This is hurting the ability to troubleshoot issues.

Example: Twice on different days, did the Get Logs option from the MDT page on the server, the message to the MCP was processed successfully, but nothing was uploaded. Also did the "Sync Log Files" option from the MCP itself, but nothing was uploaded.

Cause

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