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AD bridge not syncing all Organization Units (OU) from Active Directory (Doc ID 2379143.1)

Last updated on MARCH 27, 2018

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

After installing the bridge in Active Directory, we need to go to IDCS to specify the Active Directory Organization Units (OUs) from where we want to sync users and groups into IDCS.

The OU's configuration does not show all the Organization Units we have in Active Directory.

For example in the below example we can see that OU=XLockX , OU=XLock2X and OU=Zcontainer are missing in IDCS even if they exist in Active Directory

Active Directory OUs

 

IDCS OUs

 

Cause

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