Internal Error Attempting to View Documents or Adding Content Presenter Task Flows in Oracle WebCenter Portal Cloud Service (Doc ID 2381111.1)

Last updated on MAY 16, 2024

Applies to:

Symptoms

When attempting to View Documents in a Portal or Add a Content Presenter,
the following error occurs.

ERROR

Internal Error
(WCS#2018.02.14.15.20.03)

STEPS

The issue can be reproduced at will with the following steps:

1. Connect to WebCenter Portal Cloud Service Install.
   
   
2. Create a Portal.
   
   
3. Enable documents in the portal.
   
   
4. Upload a document to the Document Page.
   
   
5. Attempt to view the document by clicking the document name.
   This returns Internal Error.
   
   
6. Add a content presenter task flow to a page.
   This also returns Internal Error.
   
   
7. Connect to content server and confirm the folder for the portal was created in content server.
   
   
8. Click on the document in content server downloads the file.
   Issue is only accessing the document from WebCenter Portal.
   
   
   

ERROR

The following error is observed in the WCPCloud_server_1.out file:

<Feb 14, 2018, 3:20:03,453 PM UTC> <Error> <HTTP> <BEA-101017> <[ServletContext@952477143[app:webcenter module:/webcenter path:null spec-version:3.1]] Root cause of ServletException.
java.net.MalformedURLException: no protocol: /webcenterhttps://<idcs-xxxx>.identity.oraclecloud.com/ui/v1/signin
    at java.net.URL.<init>(URL.java:593)
    at java.net.URL.<init>(URL.java:490)
    at java.net.URL.<init>(URL.java:439)
    at weblogic.servlet.internal.ServletResponseImpl.sendRedirect(ServletResponseImpl.java:973)
    at weblogic.servlet.internal.ServletResponseImpl.sendRedirect(ServletResponseImpl.java:956)
    Truncated. see log file for complete stacktrace
>
<Feb 14, 2018, 3:20:03,455 PM UTC> <Warning> <oracle.adf.share.ADFContext> <BEA-000000> <Automatically initializing a DefaultContext for getCurrent. Caller should ensure that a DefaultContext is proper for this use. Memory leaks and/or unexpected behaviour may occur if the automatic initialization is performed improperly. This message may be avoided by performing initADFContext before using getCurrent().>
<Feb 14, 2018, 3:20:03,455 PM UTC> <Warning> <oracle.webcenter.webcenterapp.internal.view.backing.PublicPageBean> <BEA-000000> <Internal Error (WCS#2018.02.14.15.20.03)>

...

<Feb 14, 2018, 3:20:05,119 PM UTC> <Error> <oracle.webcenter.webcenterapp.internal.view.shell> <BEA-000000> <
oracle.webcenter.spaces.operations.SpacesUnauthorizedException: User anonymous does not have permission to view portal .
    at oracle.webcenter.spaces.internal.model.SpacesManagerImpl.getSpace(SpacesManagerImpl.java:316)
    at oracle.webcenter.spaces.internal.model.SpacesManagerImpl.getSpace(SpacesManagerImpl.java:298)
    at oracle.webcenter.spaces.internal.model.SpacesManagerImpl.getSpace(SpacesManagerImpl.java:283)
    at oracle.webcenter.webcenterapp.internal.view.shell.WebCenterPagesManagerImpl._getUserPageOrder(WebCenterPagesManagerImpl.java:271)
...

Changes

Cause

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